FAQ

 
1. Q: What payment methods do you accept?

A: We accept PayPal. When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Ioodie Store.

2. Q: What countries do you ship to?

A: We ship worldwide!

3. Q: How to place an order?

A: The first, visit our store and choose what product you want to buy, then click ” Add to cart ” and now you go to cart, go to check out, fill all form and then pay with your credit cart or paypal. If your checkout complete, you will see the thank you notification.

3. Q: Once I order something – what happens next?

A: Your order will be confirmed and then going to print, after that it will be double check and shipping to you.

4. Q:What if the customer picked the wrong size or color, can I change it?
A: Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.
Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers. Visit here to see full Modifications or Cancellation Policy

5. How do I change or cancel my order?
A: Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your Ioodie Store account or contact us. Visit here to see full Modifications or Cancellation Policy

6. Q: What is your replacement/return policy?
Click here to see full Return & Refund Policy